Frequently Asked Questions

Yes. Saify Travels holds Government Licence G.L. # 2145 and has been trading under the same name since 2004. We are a sister company of Saify Iron (Pvt) Ltd and operate from a permanent office in Saddar, Karachi.

Shop # 97 Najmi Market, Saddar, Karachi. We are open Monday to Saturday, 10:00 AM to 8:00 PM. No appointment is needed — walk in.

Our Pakistan domestic tours are operated jointly with Dil Dil Pakistan Tours. They handle the coaches and ground arrangements in the northern areas; we handle your booking, payments and group leadership. Abdul Qadir (+92 333 2172855) is the Dil Dil Pakistan tour operator contact.

Yes. Several Karachi businesses run their ticketing, visas, hotels and incentive travel through us on monthly billing. Contact the office to discuss terms.

Send us an enquiry or call the office. We confirm availability and send you a written quotation with the full inclusions. A 50% advance confirms your seat, you submit your documents, and the balance is paid before ticketing or document submission. We issue a receipt for every payment.

50% of the package cost confirms your booking, with the balance due before documents are submitted or tickets are issued — whichever comes first. For some late bookings full payment may be required upfront; we will always tell you in writing before you pay.

Cash at our Saddar office, bank transfer, and online transfer. Bank details are issued with your quotation. Please never transfer to a personal account that has not been confirmed in writing by our office.

For most packages, yes — we can usually structure payment across the period between booking and departure. Discuss it when you book so we can put the schedule in writing.

Charges depend on how close to departure you cancel and on the airline and hotel terms for that package. Visa fees and issued tickets are generally non-refundable. The exact figures for your booking are stated in your written confirmation before you pay. Full details are on our Booking & Cancellation Policy page.

It depends on the airline and the fare booked. We confirm the allowance in your final documents. Excess baggage is charged by the airline at the airport and is not included in package prices.

We strongly recommend it and can arrange it for you. It is not included in package prices by default. For older travellers and for anyone with a medical condition, it is worth the cost.

On most group packages, breakfast and dinner daily. Lunches are usually not included, so you can eat where and when suits you. The exact meal plan is listed on each package page.

Tell us when you enquire. We can arrange closer hotels, wheelchair assistance at airports and adjust which excursions you join. It is far easier to plan for at booking than to solve on the road.

For our standard Umrah groups, roughly 400 to 800 metres from Masjid al-Haram — a five to ten minute walk — and within the Markaziya area in Madinah. The exact hotel and distance are confirmed in writing at booking. Closer accommodation can be arranged for elderly travellers at additional cost.

Yes. A leader from our own office travels with every group departure — through immigration, into the hotel, and at every ziyarat. This is one of the main things separating our packages from cheaper ones.

Six to eight weeks for an ordinary departure. Three to four months for Ramadan, Eid or a specific Miqaat — the constraint is hotel availability near the Haram, not the visa.

The ziyarat corridor between Baghdad, Karbala, Najaf, Kadhimain and Samarra is well established and receives millions of pilgrims a year. Our groups travel in private coaches with a local operator we have used for years and an accompanying leader throughout.

Yes. A private itinerary costs more per person than a group but gives you control over dates, hotel standard and pace. It is a common choice for families travelling with elderly parents.

For most international packages: a passport valid at least six months beyond travel, your CNIC (B-Form for children under 18), recent passport-size photographs with a white background, and the completed booking form. Each package page lists anything additional.

Yes, for the destinations we operate. We check your documents, prepare the file and submit it. Visas are granted at the discretion of the embassy concerned — we cannot guarantee an outcome, but we will tell you honestly how strong your application looks before you pay the fee.

Visa fees are not refundable once an application has been submitted, as the embassy retains them. Anything else we have not yet committed to a supplier is refunded. We tell you upfront where the risks lie so this is never a surprise.

It varies considerably by country. Umrah visas are usually quick; Tunisia and some European destinations need six weeks or more. We will give you a realistic timeline for your destination when you enquire.